Approvals

After this page you know what happens when a client changes something above their step, and how you decide.

When a change waits

A client can ask for anything. When a change goes above their step (say, a new block while their step is Text and images), the assistant still makes it, and the client sees it in their preview. When they publish, that part waits: everything else goes live, and the client reads Waiting for approval, with the reason in plain words.

Nothing above a client’s step goes live without the site’s owner.

Where you decide

The owner of the site gets one email per request, with Review and decide. The request also shows on Waiting for you, on Home and in the editor.

For each request you see who asked and when, the change in plain words, a picture of before and after, and the change line by line.

• Approve: the change goes live now, through the same checks and build as any publication.
• Reject: with a note for the client, if you like. They see it in History.
• I’ll finish it myself: the change leaves the client’s draft, and you finish it your way.

When you approve, you can also raise the client’s step, so changes like this go live without you from now on.

What the client hears

Only the person who asked, in the editor’s top bar and in History: approved, rejected (with your note), or that you are finishing it.

Send to your builder

When the assistant can’t do something, because it is about how the site works, the client can choose Send to your builder. You get an email with what they asked.